FAQs

Other

Check out our Getting to London information here

Sometimes we sell ex hire bikes. Check out our Facebook Page or Blog or call us. The best time to check is from mid September through to November.

Hire

Yes. We offer child seats and crossbar seats. Child seats are seats that perch behind the adult, suitable for children up to 3 years old. They are free with the rental of a traditional bike. Crossbar seats attach to the cross bar so the child sits in front of the adult. They can only be attached to male traditional bikes, as they have a higher crossbar. Free with the rental of a male traditional bike. To reserve Child seats or crossbar seats, please contact us.

 

We sometimes hire bicycles at special prices for an an event.To find a special event, go to the hire section on the site and select any bicycle. In the book now block, select the date of the event, and the time you wish to pick the bicycle up, and press submit.

Scroll to the bottom of the page and look for the group events, click on this and then you will see the event page.

You can check out the maps of our guided tour routes and follow them, or you could go your own way. It depends on how much time you have and what you are interested in seeing. If you have a few hours, try Hyde Park. If you have young children, cycle south west along the riverside to Vauxhall and back (traffic free). Half a day - head East to Greenwich, and come back via Canary Wharf and Wapping. Full day - Follow the Regent's Canal from Limehouse to Little Venice via Camden Town. Out of London - cycle to Hampton Court Palace along the River. For more ideas, subscribe to our blog.

Our Gabriel's Wharf Location is a gentle 15min cycle to/from Hyde park. If you want to cycle in Hyde park, we can provide you with a map, showing you the safest route to get there. It's a nice ride, and you'll pass some of London's best sights on the way!

We wish. A lot of the thamesfront has been bought out by private developers. There are some long sections further west though that you can cycle along, such as Putney to Hammersmith, and Richmond to Hampton Court.

We don’t mind, just as long as it doesn’t come back damaged. Please note that if you take your bike far away from us we may not be able to offer support if something goes wrong.

We provide D-locks (the strongest type of lock) free of charge with bike hire.

If you want racks, you will need to hire a Touring bike. These are good for long distance/ charity rides and cycling holidays.

We recommend booking if you want something specific, or if there is a special bike event that is happening. We can’t guarantee a bike’s availability without a booking, but most of the time we have something at the wharf for hire on the spot. Advanced bookings can only be made for full day (or more) hires. If you just want to rent for a few hours ride around the city, you can just turn up, we almost always have something available. Summer Weekends though you may want to call us first. You can book bike hire here.

For online bookings, you pay at the time of booking with credit or debit card. You also authroise us to take up to £200 per bike from your card if the bike is not returned. This is not charged to your card.. it's an authorisation only. 

For hourly bookings or transactions done in our shop, you need a credit or debit card to hire a bike. There is no deposit, except we keep your card details in case of theft or damage, and we charge your card for any costs incurred. We accept Visa, Mastercard or American Express (no Maestro).

The only other way to hire a bike is to leave a security deposit of cash, which we hold onto until the bike is returned. It's £180 per traditional bicycle. More for specialist bikes and accessories. Please note we don't accept passports or ID cards as security.

We don't. We used to but too many bikes were being "stolen". If you lose a bike, you have to pay for it (£180 for a traditional, more for other types of bike).

Please check you're happy with your bike before you leave the hire centre. Occasionally problems do happen with bicycles while they are out on hire. Please bring it back to us. We will check the problem. If we find that it has been damaged by reckless use/ theft or the like, you may be charged for the repair, as per our hire contract conditions. This is a rare occurrance.

We are very sorry when this happens. It does occassionally happen and it's something out of our control. It may be caused by cycling through some glass for example. You have to walk the bike back to us or bring it on a train or in a taxi (black cabs can take bikes). We repair the puncture free of charge/or exchange you for another bike. You must not ride on a flat tire- this damages the wheel. If you ride on a flat tire, you may have to pay for a wheel repair or a new wheel.

Tours

We think a bike tour wins by far, and we've been doing them since 1991. We're London's longest serving and most experienced bike tour company. Don't get stuck in traffic on buses. Get closer to the sights, explore the back streets and get some exercise while you get to know your guide and meet other travellers.

If you're new to London, check out the Classic or Love London Tour. If you want to see something less touristy, but rich in modern history, the Old Town Tour is the one for you. For something unique and special, check out the Night Tour or a Private Tour, which is best for families with children under 10 years of age.

We go at a leisurely pace, with plenty of time for photographs. if you can ride a bike, you won’t get left behind.

All tours have at least a drinks/toilet break. The Old Town Tour stops at a riverside pub. 

Traditional (Dutch Style) bikes. They're comfortable. You sit uprght for easy balance and cruising. Seats are adjustable so they're suitable for shorter people too.

If you like, but make sure it's roadworthy, or you may get left behind! Our guide is only trained to fix OUR bikes. There is no discount for bringing your own bike. 

Don't worry, our guides are trained to fix punctures and small mechanical problems. We'll have you back on the road in no time.

Since 1991 we have taken over 100,000 people cycling through London- with nothing more than a few bumps and scratched knees. We are proud of our safety record. Our guides are fully trained in safety. The tours do go on the road, however our routes are designed so that most of the time we are in quiet back streets and on cycle paths. At the start of the tour, you will be given a full safety briefing, and your guide will always be on hand to help and make you feel as comfortable as possible.

Sometimes yes, sometimes no. If they are at least 10 years old, competent cyclists, and comfortable with some riding alongside traffic, then yes. Children younger than 10 are not be suitable for the group tours. Management or the tour guide will make the final decision on if a child can ride with the group. Adults are responsible for children and their safety at all times. To be sure that your young child can do a London bike tour, you should book a private tour for your family (all ages accepted on private tours, and we have a range of bikes to suit). 

We are the only bike tour in London to have a large team of tour guides who are specialists in many different Languages. All our guides are super friendly and are trained in London knowledge, history, safety, leadership and customer service. 

Yes, that's the whole idea. They will stop at major sights and tell you what you’re looking at and interesting stories about it, plus giving you info about the city life today.

It's the best way to guarantee your spot on the tour you want- we don't want you to be disappointed! In saying that, we often have walk up customers and can put them on a tour they are very happy to take! (All our tours are just great).

If you have a London Pass, click here.

Definitely online- you can select your day and see our full range of products. 

Our child rate is for anyone under 16 years. Please note our guided tours are not generally suitable for children under 10 years of age.

Classic tour in English available at 10.30am every day - free with London Pass. Bookings required November - March. Bookings not required at other times, but are recommended. Go to our London Pass Booking Form here
OR
Classic Tour in French, Spanish, Italian, or German available 10.15am every day, but subject to availability - free with London Pass. Bookings required. Go to our London Pass Booking Form here
OR
Classic Tour in Dutch available 10.00am every day, but subject to availability - free with London Pass. Bookings required. Go to our London Pass Booking Form here
OR
Love London Tour in English available 2.30pm every day (April-October) or midday every day (November-March).
OR
1 hour free bike hire (from 11am - 6pm April to October, 11am - 4pm November to March). Bookings not required.

You must go to www.cycle-cities.com and download your voucher from there. The voucher has instructions on how to book. 

Tours run in all weather. If it's raining continuously for 15 mins at the time the tour is set to start, we allow you to re-book for another day (or if there is no other suitable time we can refund you). All refunds are subject to a small administration fee to cover e-commerce charges. See our policy here.

We need 72 hours notice, or 24 hour notice for a change. See our full terms and conditions here.

Gabriel's Wharf, on the Southbank in Central London. Postcode SE1 9PP. We are close to 6 tube lines. For more information, go to our directions page.

Please arrive at least 15 mins before your tour is due to start. We try and get away on time so if you’re late, you could miss out.

Clothing suitable for the weather, enclosed footwear, money to pay for the tour (cash or card) and money for drink/food stops. If you have a handbag, you can put this on the back of your bike rack, or you could bring a small backpack for items that you can't fit in your pockets.

No. We provide helmets free of charge and strongly recommend you wear one, but it is not the law in the UK.

For most tours this is fine. This cannot be done for the Night or Christmas Lights Tours, as we close the shop before the tour returns. If you leave items with us, all care but no responsibility will be taken for them.

Contact us. Private tours start at £100+£12.50 per person, which will last up to 2.5 hours. We can tailor a tour to suit your needs.

Yes. We also have a bike delivery service if you want to take a tour starting at your hotel for example. You will need to contact us for a quote.

Repairs

Yes. We have a repair shop, with great mechanics and a range of products and services. See our repairs section for more information.

We can complete 98% of jobs same day. You can drop your bike in in the morning, and we will have it ready by 5pm. 

Yes. You will need to contact us for more information and to discuss the job.