FAQs: Tours

Tours

Generally, yes. Only tours booked and confirmed in advance via our website or through our London Pass Booking Form are guaranteed to take place. We are happy to accept walk-ins, except in the occasional circumstances that a tour is full or not taking place due to the minimum number of participants being met. If you book with us in advance you guarantee a spot, and we also have your contact details in case of changes to the tour or cancellations. 

We think a bike tour wins by far, and we've been doing them since 1991. We're London's longest serving and most experienced bike tour company. Don't get stuck in traffic on buses. Get closer to the sights, explore the back streets and get some exercise while you get to know your guide and meet other travellers.

If you're new to London, check out the Classic or Love London Tour. If you want to see something less touristy, but rich in modern history, the Old Town Tour is the one for you. For something unique and special, check out the Night Tour or a Private Tour, which is best for families with children under 10 years of age.

We go at a leisurely pace, with plenty of time for photographs. if you can ride a bike, you won’t get left behind.

All tours have at least a drinks/toilet break. The Old Town Tour stops at a riverside pub. 

Traditional (Dutch Style) bikes. They're comfortable. You sit uprght for easy balance and cruising. Seats are adjustable so they're suitable for shorter people too.

If you like, but make sure it's roadworthy, or you may get left behind! Our guide is only trained to fix OUR bikes. There is no discount for bringing your own bike. 

Don't worry, our guides are trained to fix punctures and small mechanical problems. We'll have you back on the road in no time.

Since 1991 we have taken over 100,000 people cycling through London- with nothing more than a few bumps and scratched knees. We are proud of our safety record. Our guides are fully trained in safety. The tours do go on the road, however our routes are designed so that most of the time we are in quiet back streets and on cycle paths. At the start of the tour, you will be given a full safety briefing, and your guide will always be on hand to help and make you feel as comfortable as possible.

Sometimes yes, sometimes no. If they are at least 10 years old, competent cyclists, and comfortable with some riding alongside traffic, then yes. Children younger than 10 are not be suitable for the group tours. Management or the tour guide will make the final decision on if a child can ride with the group. Adults are responsible for children and their safety at all times. To be sure that your young child can do a London bike tour, you should book a private tour for your family (all ages accepted on private tours, and we have a range of bikes to suit). 

We are the only bike tour in London to have a large team of tour guides who are specialists in many different Languages. All our guides are super friendly and are trained in London knowledge, history, safety, leadership and customer service. 

Yes, that's the whole idea. They will stop at major sights and tell you what you’re looking at and interesting stories about it, plus giving you info about the city life today.

It's the best way to guarantee your spot on the tour you want- we don't want you to be disappointed! In saying that, we often have walk up customers and can put them on a tour they are very happy to take! (All our tours are just great).

If you have a London Pass, click here.

Definitely online- you can select your day and see our full range of products. 

Our child rate is for anyone under 16 years. Please note our guided tours are not generally suitable for children under 10 years of age.

Classic tour in English available at 10.30am every day - free with London Pass. Bookings required November - March. Bookings not required at other times, but are recommended. Go to our London Pass Booking Form here
OR
Classic Tour in French, Spanish, Italian, or German available 10.15am every day, but subject to availability - free with London Pass. Bookings required. Go to our London Pass Booking Form here
OR
Classic Tour in Dutch available 10.00am every day, but subject to availability - free with London Pass. Bookings required. Go to our London Pass Booking Form here
OR
Love London Tour in English available 2.30pm every day (April-October) or midday every day (November-March).
OR
1 hour free bike hire (from 11am - 6pm April to October, 11am - 4pm November to March). Bookings not required.

You must go to www.cycle-cities.com and download your voucher from there. The voucher has instructions on how to book. 

Tours run in all weather. If it's raining continuously for 15 mins at the time the tour is set to start, we allow you to re-book for another day (or if there is no other suitable time we can refund you). All refunds are subject to a small administration fee to cover e-commerce charges. See our policy here.

We need 72 hours notice, or 24 hour notice for a change. See our full terms and conditions here.

Gabriel's Wharf, on the Southbank in Central London. Postcode SE1 9PP. We are close to 6 tube lines. For more information, go to our directions page.

Please arrive at least 15 mins before your tour is due to start. We try and get away on time so if you’re late, you could miss out.

Clothing suitable for the weather, enclosed footwear, money to pay for the tour (cash or card) and money for drink/food stops. If you have a handbag, you can put this on the back of your bike rack, or you could bring a small backpack for items that you can't fit in your pockets.

No. We provide helmets free of charge and strongly recommend you wear one, but it is not the law in the UK.

For most tours this is fine. This cannot be done for the Night or Christmas Lights Tours, as we close the shop before the tour returns. If you leave items with us, all care but no responsibility will be taken for them.

Private Tours start from £150 for four people. Any of our regular tours can be made Private. We can tailor a tour to suit your needs. Private Tours can be booked online; simply select 'Private' in the 'Tour Type' field when making a reservation.

Yes. We also have a bike delivery service if you want to take a tour starting at your hotel for example. You will need to contact us for a quote.