During summer, our opening hours are 9:30am - 7pm. You can pick up your bike during our opening hours, with the earliest time in summer being 9:30am and the latest 6:30pm. Please be aware that in summer we are especially busy with dispatching tours throughout the day, so depending on the time you may be asked to wait or come back a bit later so we can give you our full attention. Our busiest times of the day, when we have to prioritise tours, are between 9:30am and 11am, and between 1:30pm and 2:30pm. Please be aware of this if you are booking a bicycle to be collected during this time. You can drop off a bicycle at any time we are open.
During winter, our opening hours are 9:30am - 5pm. A bicycle can be returned at any time during our opening hours, and collected at any time up to 4:30pm.
In the event that you cannot return the bike during our opening hours, you can lock the frame to an existing bike in our rack and return the key through the letterbox. If this is your plan it must be discussed with and agreed to by the office staff in advance either in person or via phone.