Emil and Vlad.
Emil, our head mechanic, has been with London Bicycle for over 10 years. He lives and breathes bikes. He knows the business inside out. He probably built your bike (unless you bought it from argos).
Every batman has a robin. That's Johnny!
Johnny is Emil's brother called Vladimir.
Vlad moved to London in 2014 to chase the sun and the prestige of working in London's greatest bicycle repair establishment, that is very difficult to get into, unless you have a brother called Emil who already works here. Vlad has over 10 years experience as a bike mechanic.
Now we have a new member of our team called is called Desmond, Dez for short. He tells us, that he is half Jamaican, we're not sure we think it's just acting. (that's his trade) He is the invisible one, hiding out the back polishing frames and chain rings so that you can see your face in them.
Emil and Vlad will also always follow up a repair with a quick check-in via email to make sure everything is all okay and working properly! Read below for some customer replies to these emails and to these recent reviews about their fantastic service!
all well with the bike, a joy to ride, feels like a new bike!
thanks so much for a great job. (12th June 2017).
I appreciate good service as it seems to be quite rare these days! Thanks for re-cutting the steerer tube for nothing, I'll definitely recommend you to other people and I'll be back again should I need any other work done on the bike. (20th August 2017).
The bike rides like a cloud right now, very happy with the service provided from yourselves! (10th June 2017).
Thanks it was great, the brakes work fine and the rear light is now on.
Andy Galligan, TfL
All good. I will certainly be recommending you and using you again (20th August 2017).
Hi Emil I was very pleased with the work you did on my bike, a really good job, could not be happier. I feel much safer on the bike...perfect :)
Very impresed with checking all is ok, don't know of any other shop doing this so a big thumbs up to your bike shop :) I know where to come now.
hey emil, the bike is just brilliant thank you and the brakes are so so much better then they were before. really appreciate the work done and also the way you guys go about communicating as you work and afterwards ( including this last email). i work very locally to you guys and will be using you going forwards with all my bike servicing.... i have a few bikes. hope you all have a fun weekend. ed (14th April 2017).
I was just thinking about how excellent my bike's performance is after the service, and how you are the first bike shop (Condor, where I bought it, and who were both rude and useless, Evans, Mosquito, Cycle Surgery) in 10 years to get the seat post and saddle exactly right. Brilliant. I am more comfortable and faster with less effort.
I am recommending you to all the cyclists I know!
Thanks again. (20th August 2017).